Returns and Refunds — Crackerbarrelgift

We accept eligible returns within 30 calendar days from the delivery date. To be eligible, the item must be unused, in its original packaging, and include all original tags, parts, and accessories. Items that arrive defective, damaged, or incorrect also qualify for return under this policy.

Before sending anything back, please contact us at info@crackerbarrelgift.my with your order number and the reason for the return. We will provide return instructions. Returns sent without prior contact may take longer to process.

Return conditions

  • The return must be initiated within 30 calendar days of delivery.
  • The item must be unused and in the same condition in which it was received.
  • Original packaging, tags, manuals, and accessories must be included.
  • Defective, damaged, or incorrectly shipped items are eligible when reported promptly with photos or other reasonable evidence if requested.

Return shipping and fees

Returns are free. We do not charge a restocking fee. We will provide return instructions and cover return shipping for eligible returns, including defective, damaged, or incorrect items.

Return address

Returns must be sent to:

Crackerbarrelgift
10346 Lafferty Oaks St
Houston, TX 77013
USA

Refunds

Once we receive and inspect your return, we process the refund within 1–2 business days. The refund is issued to the original payment method. After we process the refund, it normally takes 7–10 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

If a returned item does not meet the conditions above, we will contact you to explain the outcome.

Contact

Email: info@crackerbarrelgift.my
Phone: +1 512-363-8303
Hours: Monday–Friday, 9:00 AM–6:00 PM (CT)